{"id":13655,"date":"2021-04-09T00:20:01","date_gmt":"2021-04-08T22:20:01","guid":{"rendered":"https:\/\/www.seleneshop.net\/faq\/"},"modified":"2026-07-13T00:26:15","modified_gmt":"2026-07-12T22:26:15","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.seleneshop.net\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Welcome to the frequently asked questions (FAQ) section of our website! Here you will find answers to common questions and useful information regarding our products\/services. We have carefully collected the questions we frequently receive from users and provided clear and comprehensive answers. We hope this section will be of great help to you in resolving your doubts and providing you with all the necessary information. If you have any further questions or need assistance, please feel free to contact us via the contact <a href=\"https:\/\/www.seleneshop.net\/en\/contacts\/\">form<\/a> or contact details provided. We are here to help you and make sure that your experience on our site is as pleasant and satisfying as possible.     <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Questions &amp; answers on our site<\/h2>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-1&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-1-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-1\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">How can I place an order?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-1\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-1-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Odine can be done by the following methods:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Through the <a href=\"https:\/\/www.seleneshop.net\/en\/shop\/\">shop<\/a> on this site, add to cart and continue to checkout, enter your billing\/shipping information, choose payment method from those listed, shipping type, and complete your order.<\/li>\n\n\n\n<li>With WhatsApp via the numbers of our operators on the site<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>NB. Payment on delivery can be requested only and exclusively by going through the site shop. WhatsApp operators are not enabled to request payment on delivery. <\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-2&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-2-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-2\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">What are the conditions of sale?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-2\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-2-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The terms of sale, not that the contract of sale are all on the <a href=\"https:\/\/www.seleneshop.net\/en\/terms-of-sale\/\">Terms of Sale<\/a> page of the site.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-3&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-3-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-3\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">How can I pay?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-3\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-3-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\"><em>We offer various payment systems, choose the one that is most convenient for you<\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><img decoding=\"async\" fetchpriority=\"low\" src=\"https:\/\/www.seleneshop.net\/wp-content\/uploads\/2020\/04\/stripe.jpg\" alt=\"Stripe - payment by credit card\" width=\"214\" height=\"80\" title=\"\"> <strong>Payment by credit card<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Payment with credit is made through the <strong>Stripe<\/strong> circuit.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.seleneshop.net\/wp-content\/uploads\/2015\/06\/ico_paypal1.png\"><\/a><a href=\"https:\/\/www.seleneshop.net\/wp-content\/uploads\/2015\/06\/ico_paypal1.png\"><\/a><img decoding=\"async\" width=\"100\" height=\"39\" fetchpriority=\"low\" class=\"wp-image-70\" style=\"width: 100px;\" src=\"https:\/\/www.seleneshop.net\/wp-content\/uploads\/2015\/06\/ico_paypal1.png\" alt=\"paypal\" title=\"\"><strong><em>Payment via PayPal\/Credit Card<\/em><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In this case the payment is made on <strong>Paypal<\/strong> circuit you will only need to enter your details once you enter the official <strong>Paypal<\/strong> page.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.seleneshop.net\/wp-content\/uploads\/2015\/06\/ico_contanti1.png\"><\/a> <img decoding=\"async\" width=\"100\" height=\"39\" fetchpriority=\"low\" class=\"wp-image-71\" style=\"width: 100px;\" src=\"https:\/\/www.seleneshop.net\/wp-content\/uploads\/2015\/06\/ico_contanti1.png\" alt=\"mark\" title=\"\"><em><strong>Cash on delivery (payment on delivery)<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">You give the money in cash directly to the courier employee who will deliver the package to you, this payment requires <strong>8\u20ac <\/strong>commission that will go directly to the courier as an additional service.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/www.seleneshop.net\/wp-content\/uploads\/2015\/06\/bonifico_bancario1.jpg\"><\/a><img decoding=\"async\" width=\"150\" height=\"63\" fetchpriority=\"low\" class=\"wp-image-72\" style=\"width: 150px;\" src=\"https:\/\/www.seleneshop.net\/wp-content\/uploads\/2015\/06\/bonifico_bancario1.jpg\" alt=\"bank transfer\" title=\"\"><strong>Bank Transfer<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">It is done directly at the <strong>bank<\/strong>, or through your web bank.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><a href=\"https:\/\/www.seleneshop.net\/wp-content\/uploads\/2026\/04\/image.png\"><img decoding=\"async\" width=\"430\" height=\"430\" fetchpriority=\"low\" src=\"https:\/\/www.seleneshop.net\/wp-content\/uploads\/2026\/04\/image.png\" alt=\"\" class=\"wp-image-53586\" title=\"\" srcset=\"https:\/\/www.seleneshop.net\/wp-content\/uploads\/2026\/04\/image.png 430w, https:\/\/www.seleneshop.net\/wp-content\/uploads\/2026\/04\/image-300x300.png 300w, https:\/\/www.seleneshop.net\/wp-content\/uploads\/2026\/04\/image-150x150.png 150w, https:\/\/www.seleneshop.net\/wp-content\/uploads\/2026\/04\/image-100x100.png 100w\" sizes=\"(max-width: 430px) 100vw, 430px\" \/><\/a><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>We also accept SatisPay<\/strong><br>No commission, if you sign up you will also get <strong>$5 free credit<\/strong> you can use on our shop!<br>To sign up for SatisPay follow this <a href=\"http:\/\/www.satispay.com\/promo\/54U\" target=\"_blank\" rel=\"noreferrer noopener\">link<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><img decoding=\"async\" width=\"100\" height=\"56\" fetchpriority=\"low\" class=\"wp-image-30788\" style=\"width: 100px;\" src=\"https:\/\/www.seleneshop.net\/wp-content\/uploads\/2022\/08\/klarna.png\" alt=\"\" title=\"\"> <strong>Installment payment in 3 convenient installments with Klarna<\/strong><br>To use this payment you will need to have credit for the first installment, and the subsequent installments will be taken from you automatically by the system, in the following months.<br>To use this payment method you will be asked for the following information:<br>Tax code<br>Phone number<br>Credit\/debit card<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-4&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-4-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-4\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Shipping<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-4\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-4-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\">\n<p class=\"wp-block-paragraph\"><strong>Standard Courier (3\/5 Business Days<\/strong>) <strong><br> Cheaper than express courier but more days for delivery. (Approximately 3\/5 business days*)<\/strong><br>The cost of this shipment is <strong>7.5\u20ac and 8.9\u20ac major islands.<\/strong> <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">NB. In case of rejection of the package, and entry of the same into storage, additional costs may be charged, for the return to the recipient 3\u20ac or for the return to the sender equal to the cost of the outward journey.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Express courier (24\/48 working hours)<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Shipping cost <strong>12\u20ac<\/strong><br><em>Please write in the order notes for a possible preference and possibly floor delivery. (costs may increase) <\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><em><strong>NB. In case of rejection of the package, and its entry into storage, additional costs may be charged, for delivery back to the recipient 9\u20ac or for return to the sender equal to the cost of the outward journey.<\/strong><\/em><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Free Shipping<\/strong><em><br><strong>international shipping instead 200\u20ac minimum order for free shipping.<\/strong><\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-5&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-5-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-5\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">If I enter the wrong address what can I do?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-5\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-5-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">If you agree to the mistake right away you just contact us and report it but if the package is shipped and it comes back, we do not take responsibility, to be reshipped to the right address again you will have to compulsorily pay for another shipment again.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-6&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-6-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-6\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Shipping time<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-6\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-6-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">On average, shipping time is <strong>72 business hours<\/strong> for all items in the warehouse, for items not in the warehouse on average the shipping time becomes from 10-15 business days.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Normally products that are not in stock are marked <strong>(Available on order).<\/strong><br> *During<em> holiday periods, couriers may be delayed, in that case delivery time may be longer, please understand that unfortunately this is not up to us.<\/em><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-7&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-7-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-7\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">How can I change or cancel an order?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-7\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-7-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">To change or cancel an order, go to the <strong><a href=\"https:\/\/www.seleneshop.net\/en\/contacts\/\">contacts<\/a> <\/strong>and contact us in any of the proposed ways by writing down the order number.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>NB. As written in the terms of sale, an order can be cancelled within 1 hour of placing the order, after which time the order will be considered accepted and prepared for shipment, and shipped later, once the order is shipped you cannot change or cancel it.<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-8&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-8-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-8\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">How do I find my ring size?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-8\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-8-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Here is the <a href=\"https:\/\/www.seleneshop.net\/en\/ring-sizes-how-to-find-your-own-finger-size\/\">ultimate guide<\/a> to finding your finger size<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-9&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-9-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-9\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">How can I make the return?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-9\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-9-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">You can make the return safely, you will have to send the package back at your own expense, once we have received the package and the product is in the same condition as when we shipped it you will get back the cost of the order except for the round-trip shipping costs incurred by you in returning it and any accessories.<br>To make the return correctly you will have to perform the following instructions:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Access to your email account with which you placed your order.<\/li>\n\n\n\n<li>Read the conditions of sale carefully, especially in the Return section<\/li>\n\n\n\n<li>Package and ship to the address on your package delivery note (consignor)<\/li>\n\n\n\n<li>If all went well, you will receive the credit back via the payment system chosen when ordering.<br><strong>NB. for payment by cash on delivery, bank transfer, you will receive the transfer in the IBAN entered at the time of the return request.<\/strong><\/li>\n<\/ol>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-10&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-10-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-10\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">If I reject the package being delivered, can it be considered a return?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-10\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-10-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Absolutely NO, in case of parcel rejection, you will be charged for any redelivery (9\u20ac) or the cost of returning the parcel to the sender equal to the outward shipping costs, once the parcel is returned to the sender you will be entitled to a refund as counted here: total order cost, minus outward shipping costs, minus any accessories, minus return shipping costs.<br>Eg. Let&#8217;s say the case that Titius orders 1 product for a cost of 50\u20ac + shipping 9\u20ac + payment fees 2\u20ac = 61\u20ac and always Titius rejects the parcel due to an afterthought, Titius will have the opportunity to make up for it by paying 3\u20ac to see the next day redelivery of the rejected order the previous day.<br>If Titius refuses the order again, the package will return to the sender with an additional charge of 9\u20ac, so Titius will have the refund divided as follows: 61\u20ac &#8211; 9\u20ac outward shipping &#8211; 9\u20ac return shipping &#8211; 2\u20ac payment fee = 41\u20ac refund.<br><strong>NB: In case of package rejection in the case of payment on delivery, the return shipment and its accessories are still due, so you will be contacted by email or phone to settle the debt position to us, as described in the purchase agreement at the time of order.<\/strong><br><strong>See <a href=\"https:\/\/www.seleneshop.net\/en\/terms-of-sale\/\">terms and conditions<\/a> for more information.<\/strong><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-11&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-11-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-11\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">What are the incidental expenses?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-11\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-11-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">The accessories, are: the cost of any cash on delivery if requested at the time of order, the cost of return in case of refusal, etc.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Optional ancillary charges:<\/strong><br>COD cost <strong>8\u20ac<\/strong><br>Redelivery cost 2\u20ac<br>Return shipping to sender 9\u20ac<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-12&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-12-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-12\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Do you also ship to Switzerland?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-12\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-12-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">We ship all over Europe including Switzerland, the cost varies you can see it once you get to the checkout to pay.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\">Questions &amp; answers about our products<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Selene Shop is distinguished by authenticity, quality and attention to detail.<\/strong>  We ensure that each product is crafted and selected with passion to provide a high-level esoteric experience.<\/li>\n\n\n\n<li><strong>Your investment is protected.<\/strong>  Our satisfaction policy and positive feedback confirm our reliability.<\/li>\n\n\n\n<li><strong>Let&#8217;s simplify your spiritual path.<\/strong>  We provide you not only with the products, but also with the knowledge and support to use them to the best advantage<\/li>\n<\/ul>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-13&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-13-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-13\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">What kind of products can I find in an esoteric store?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-13\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-13-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">You can find ritual candles, incense, talismans, magic oils, crystals, esoteric books, and tools for various rituals and spiritual practices.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-14&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-14-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-14\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Are the products authentic and safe to use?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-14\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-14-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">We offer authentic and easy-to-use products, often accompanied by detailed instructions on how to use them safely.<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-15&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-15-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-15\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">How are talismans and incense used for rituals?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-15\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-15-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Talismans must be purified and consecrated before use, while incenses are burned to invoke protection or specific energies. We can purify and activate a talisman for you at a cost of 25\u20ac in addition to the cost of the talisman itself. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-16&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-16-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-16\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Can I get a personalized ritual?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-16\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-16-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">Yes, we offer many custom rituals upon request, suitable for specific spiritual goals such as love, protection or prosperity. Write to us on our communication channels and explain your requests. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-17&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-17-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-17\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">How can I choose the right product for me?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-17\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-17-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">We offer direct support to help you choose the right item for your spiritual needs. Write to us on our communication channels. <\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n<div data-wp-context=\"{ &quot;autoclose&quot;: false, &quot;accordionItems&quot;: [] }\" data-wp-interactive=\"core\/accordion\" role=\"group\" class=\"wp-block-accordion is-layout-flow wp-block-accordion-is-layout-flow\">\n<div data-wp-class--is-open=\"state.isOpen\" data-wp-context=\"{ &quot;id&quot;: &quot;accordion-item-18&quot;, &quot;openByDefault&quot;: false }\" data-wp-init=\"callbacks.initAccordionItems\" data-wp-on-window--hashchange=\"callbacks.hashChange\" class=\"wp-block-accordion-item is-layout-flow wp-block-accordion-item-is-layout-flow\">\n<h3 class=\"wp-block-accordion-heading\"><button aria-expanded=\"false\" aria-controls=\"accordion-item-18-panel\" data-wp-bind--aria-expanded=\"state.isOpen\" data-wp-on--click=\"actions.toggle\" data-wp-on--keydown=\"actions.handleKeyDown\" id=\"accordion-item-18\" type=\"button\" class=\"wp-block-accordion-heading__toggle\"><span class=\"wp-block-accordion-heading__toggle-title\">Are there any discounts or special offers for regular customers?<\/span><span class=\"wp-block-accordion-heading__toggle-icon\" aria-hidden=\"true\">+<\/span><\/button><\/h3>\n\n\n\n<div inert aria-labelledby=\"accordion-item-18\" data-wp-bind--inert=\"!state.isOpen\" id=\"accordion-item-18-panel\" role=\"region\" class=\"wp-block-accordion-panel is-layout-flow wp-block-accordion-panel-is-layout-flow\">\n<p class=\"wp-block-paragraph\">You can sign up for the newsletter to receive 5% off your first order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you are an esoteric practitioner, you can then sign up for the <a href=\"https:\/\/www.seleneshop.net\/operatori-esoterici\/\">esoteric practitioner<\/a> program to take advantage of dedicated discounts.<\/p>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to the frequently asked questions (FAQ) section of our website! Here you will find answers to common questions and useful information regarding our products\/services. We have carefully collected the questions we frequently receive from users and provided clear and comprehensive answers. We hope this section will be of great help to you in resolving [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-13655","page","type-page","status-publish","hentry"],"blocksy_meta":[],"acf":[],"_links":{"self":[{"href":"https:\/\/www.seleneshop.net\/en\/wp-json\/wp\/v2\/pages\/13655","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.seleneshop.net\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.seleneshop.net\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.seleneshop.net\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.seleneshop.net\/en\/wp-json\/wp\/v2\/comments?post=13655"}],"version-history":[{"count":1,"href":"https:\/\/www.seleneshop.net\/en\/wp-json\/wp\/v2\/pages\/13655\/revisions"}],"predecessor-version":[{"id":55177,"href":"https:\/\/www.seleneshop.net\/en\/wp-json\/wp\/v2\/pages\/13655\/revisions\/55177"}],"wp:attachment":[{"href":"https:\/\/www.seleneshop.net\/en\/wp-json\/wp\/v2\/media?parent=13655"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}