Privacy Policy

PRIVACY NOTICE ON THE PROCESSING OF PERSONAL DATA of Selene Shop, an e-commerce operated by Esoteric Market di Giancarlo Bruno, pursuant to Articles 13 and 14 of Regulation (EU) 2016/679

As an esoteric shop selling handmade items online, both self-produced and from third parties, we place great importance on protecting the privacy of our customers and visitors, as well as safeguarding the personal information of anyone accessing our website and its services.

This Privacy Notice is provided in accordance with the General Data Protection Regulation (EU) 2016/679 (“GDPR”) and any subsequent amendments and/or additions, as well as applicable national laws and regulations on the processing of personal data (“Privacy Legislation”). It is intended to inform you that the personal data you provide, or that is collected by Selene Shop in the course of its sales activities and necessary for the provision of services, will be processed in compliance with the aforementioned Privacy Legislation and the principles of fairness, lawfulness, transparency, and protection of your privacy and rights.

In this Notice (hereinafter also referred to as the “Privacy Policy”), you will find information on how Esoteric Market, the owner of the Selene Shop online store, collects, shares, and uses your personal information. You will also find information on how you can exercise your rights regarding the processing of your personal data described herein. The terms “we,” “us,” or “our” refer to Selene Shop, and any term not defined in this Privacy Policy is defined in our General Terms and Conditions of Sale.

“Personal Data” means any information relating to an identified or identifiable natural person.

“Data Subject” means the natural person to whom the Personal Data relates.

“Processing” means any operation or set of operations performed on personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination, or otherwise making available, alignment or combination, restriction, erasure, or destruction.

The Data Controller of the personal data collected through the Selene Shop online store is the sole proprietorship:

Esoteric Market di Giancarlo Bruno
Via Amsterdam 132, 00144 Rome, Italy

VAT No. 16036271001
Tax Code: BRNGCR86H04H501GPhone: +39 3516995012

For convenience, in this document it will be referred to simply as “Esoteric Market” or “Data Controller”.

Data Processed and Sources

Data collected through browsing

The IT systems and software used to operate our website automatically collect certain personal data inherent in the use of Internet communication protocols (e.g., domain names and IP addresses). This data is not associated with additional personal information and is used to obtain anonymous statistical information about website usage, to monitor its proper functioning, and to determine responsibility in case of cybercrime.

The legal basis for processing browsing data is the necessity to enable the website’s functionalities following user access.

Personal data you voluntarily provide

When you create a Selene Shop account, make purchases, or fill out forms related to our services, you voluntarily provide personal identification data necessary for delivering our services. These include:

• Personal details: first and last name
• Contact details: address, email, phone number, delivery address
• Tax data: tax code, VAT number, billing address
• Payment data: payment details are collected in encrypted form and according to appropriate security standards directly by our payment service providers. We may receive limited non-encrypted data (e.g., first and last digits of a credit card), which are insufficient to complete transactions on other platforms
• Any additional personal data included in communications with the user

The legal basis for processing this data is the performance of a contract for the provision of services.

Data related to phone communications

This includes voice, conversation content, date, time, and duration of calls.

Telephone Consultations and Call Recording

Telephone communications, including inquiries and consultations, may be recorded for purposes such as service provision, handling complaints or disputes, fraud prevention, chargeback management, and service quality verification.

Legal basis: performance of the contract and the legitimate interest of the Data Controller in protecting the business relationship and preventing fraudulent behavior.

Recordings may include voice, conversation content, date, time, and duration.

Customers are advised not to disclose sensitive data (e.g., health information, religious beliefs, sexual life, or third-party personal data) unless strictly necessary.

Recordings are stored for a limited period (up to 6 months), unless required for legal obligations or disputes.

Data Subjects may exercise their rights regarding recordings by contacting the Data Controller. They may also object to recording within legal limits.

Prior to recording, users are informed through an oral notice.

Recordings are not automatically shared with the Data Subject. Access or copies may be requested, subject to identity verification and protection of third-party rights.

Cookies and Tracking Systems

The website uses technical cookies necessary for proper functionality.

With user consent, analytics and profiling cookies (including third-party tools such as traffic analysis or advertising platforms) may be used to improve user experience and provide personalized content.

Users may give or withdraw consent at any time via the cookie banner or browser settings.

For more information, please refer to the dedicated Cookie Policy.

Purpose and Legal Basis of Processing

Personal data is processed:

• To perform pre-contractual and contractual obligations
• For administrative, accounting, tax, and legal compliance
• With consent, for marketing purposes (newsletters, promotions, satisfaction surveys)
• For recording phone communications to protect contractual relationships and prevent fraud

Legal bases include contract performance, legal obligations, consent, and legitimate interest (Art. 6(1)(f) GDPR).

Processing Methods

Data is processed through collection, storage, consultation, modification, and deletion, both manually and electronically.

Data is stored securely to prevent unauthorized access, loss, or misuse.

Call recordings are stored electronically in secure environments accessible only to authorized personnel.

Nature of Data Provision

Providing personal data is optional but necessary for establishing and maintaining the business relationship.

Providing data for marketing purposes is also optional and can be withdrawn at any time.

Data Sharing

Data may be processed by:

• The Data Controller and authorized staff
• Third parties such as couriers or payment providers (as independent controllers or processors)

Data is not subject to public disclosure.

Data Transfer Outside the EU

No transfer of personal data to non-EU countries or international organizations is foreseen.

Data Retention

Data is retained:

• For the duration of the contract and as required by law
• For marketing until consent is withdrawn
• Call recordings up to 6 months unless required for legal reasons

User Rights

Under GDPR (Articles 7, 15–21, 77), you have the right to:

• Access your data
• Rectify inaccurate data
• Request deletion
• Restrict processing
• Data portability
• Object to processing
• Withdraw consent
• Lodge a complaint with a supervisory authority

These rights also apply to call recordings.

Exercising Your Rights

You can exercise your rights by contacting:

Esoteric Market di Giancarlo Bruno
Via Amsterdam 132, 00144 Rome, Italy
or via PEC

Requests are free unless manifestly unfounded or excessive.

Responses will be provided within one month.

Additional Information

Security
We adopt appropriate technical and organizational measures to protect personal data.

Updates
This Privacy Policy may be updated periodically.

Last updated: May 4, 2026

Contact

For questions regarding this Privacy Policy, contact us at:
privacy@seleneshop.net