FAQ

Odine can be done by the following methods:

• Through the shop on this site, add to cart and continue to checkout, enter your billing/shipping information, choose payment method from those listed, shipping type, and complete your order.
• With WhatsApp via the numbers of our operators on the site

NB. Payment on delivery can be requested only and exclusively by going through the site shop. WhatsApp operators are not enabled to request payment on delivery.

The terms of sale, not that the contract of sale are all on the Terms of Sale page of the site.

If you agree to the mistake right away you just contact us and report it but if the package is shipped and it comes back, we do not take responsibility, to be reshipped to the right address again you will have to compulsorily pay for another shipment again.

On average, shipping time is 72 business hours for all items in the warehouse, for items not in the warehouse on average the shipping time becomes from 10-15 business days.

Normally products that are not in stock are marked (Available on order).
*During holiday periods, couriers may be delayed, in that case delivery time may be longer, please understand that unfortunately this is not up to us.

To change or cancel an order, go to the contacts and contact us in any of the proposed ways by writing down the order number.

NB. As written in the terms of sale, an order can be cancelled within 1 hour of placing the order, after which time the order will be considered accepted and prepared for shipment, and shipped later, once the order is shipped you cannot change or cancel it.

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You can make the return safely, you will have to send the package back at your own expense, once we have received the package and the product is in the same condition as when we shipped it you will get back the cost of the order except for the round-trip shipping costs incurred by you in returning it and any accessories.
To make the return correctly you will have to perform the following instructions:

1. Access to your email account with which you placed your order.
2. Read the conditions of sale carefully, especially in the Return section
3. Package and ship to the address on your package delivery note (consignor)
4. If all went well, you will receive the credit back via the payment system chosen when ordering.
   NB. for payment by cash on delivery, bank transfer, you will receive the transfer in the IBAN entered at the time of the return request.

Absolutely NO, in case of parcel rejection, you will be charged for any redelivery (9€) or the cost of returning the parcel to the sender equal to the outward shipping costs, once the parcel is returned to the sender you will be entitled to a refund as counted here: total order cost, minus outward shipping costs, minus any accessories, minus return shipping costs.
Eg. Let’s say the case that Titius orders 1 product for a cost of 50€ + shipping 9€ + payment fees 2€ = 61€ and always Titius rejects the parcel due to an afterthought, Titius will have the opportunity to make up for it by paying 3€ to see the next day redelivery of the rejected order the previous day.
If Titius refuses the order again, the package will return to the sender with an additional charge of 9€, so Titius will have the refund divided as follows: 61€ – 9€ outward shipping – 9€ return shipping – 2€ payment fee = 41€ refund.
NB: In case of package rejection in the case of payment on delivery, the return shipment and its accessories are still due, so you will be contacted by email or phone to settle the debt position to us, as described in the purchase agreement at the time of order.
See terms and conditions for more information.

The accessories, are: the cost of any cash on delivery if requested at the time of order, the cost of return in case of refusal, etc.

Optional ancillary charges:
COD cost 8€
Redelivery cost 2€
Return shipping to sender 9€

We ship all over Europe including Switzerland, the cost varies you can see it once you get to the checkout to pay.

You can find ritual candles, incense, talismans, magic oils, crystals, esoteric books, and tools for various rituals and spiritual practices.

We offer authentic and easy-to-use products, often accompanied by detailed instructions on how to use them safely.

Talismans must be purified and consecrated before use, while incenses are burned to invoke protection or specific energies. We can purify and activate a talisman for you at a cost of 25€ in addition to the cost of the talisman itself.

Yes, we offer many custom rituals upon request, suitable for specific spiritual goals such as love, protection or prosperity. Write to us on our communication channels and explain your requests.

We offer direct support to help you choose the right item for your spiritual needs. Write to us on our communication channels.

You can sign up for the newsletter to receive 5% off your first order.

If you are an esoteric practitioner, you can then sign up for the esoteric practitioner program to take advantage of dedicated discounts.